Privacy Policy

“Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.”

 

PRIVACY POLICY FOR 

S.R. MECHANICAL, INC.

PRIVACY POLICY
 S.R. Mechanical, Inc.
 Last Updated: 12/8/2025

1. Introduction

S.R. Mechanical, Inc. (“we,” “us,” or “our”) respects your privacy.
 This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our business, including when you provide your mobile phone number to receive HVAC service reminders, appointment updates, or other customer communications.

By using our services or providing your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Service address
  • HVAC system details and service history
  • Information provided during scheduling, service visits, or maintenance requests

We collect information only as necessary to provide HVAC services and communicate with customers.

3. How We Use Customer Information

We use customer information to:

  • Schedule and manage HVAC services
  • Send HVAC service reminders
  • Send appointment confirmations and updates
  • Respond to customer requests
  • Maintain internal service records
  • Improve our services and customer communication

We do not sell or rent customer information.

4. SMS/Text Messaging Policy

When you provide your mobile number, you consent to receive text messages related to HVAC services you requested, including:

  • Service reminders
  • Appointment confirmations
  • Technician updates
  • Follow-up messages after service

Message frequency varies.
 Message and data rates may apply.
 Reply STOP to opt out at any time.
 Reply HELP for assistance.

We do not send marketing or promotional text messages unless you explicitly opt in for those messages.

5. How We Share Information

We may share information with service providers who help us operate our business (for example, SMS/voice providers, CRM tools, scheduling software) only as needed to provide services. These providers are not allowed to use your information for their own marketing.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect customer information from unauthorized access, disclosure, alteration, or misuse.

7. Data Retention

We retain customer information only for as long as needed to:

  • Provide HVAC services
  • Maintain records for business operations
  • Comply with legal requirements

Information is securely deleted when no longer required.

8. Customer Rights

Customers may request to:

  • Access their information
  • Correct or update information
  • Delete their information (unless required for legal or operational reasons)

To submit a request, contact us at:

Email: srmechanical.rh@gmail.com
 Phone: 956-459-6418

9. Changes to This Privacy Policy

We may update this Privacy Policy as needed.
 Updates will be posted at the link where this policy is published.

10. Contact Information

For questions about this Privacy Policy or your data, contact:

S.R. Mechanical, Inc.
3824 N. Shore Trail

Brownsville, TX 78520

 Email: srmechanical.rh@gmail.com

 Phone:   956-459-6418